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General > terms.html
Onestopsports Conditions of Upon ordering, please be aware that Credit/Debit card payments, are taken immediately. Payment, and indeed the order, is then subject to scrutiny by either our Credit/Debit card security system, or by our Onestopsports staff. We reserve the right to cancel any order if problems or issues arise at this stage of an order. Customers will be notified in any such case. Printing Guidelines Each order for a personalised shirt, jacket or any other item of stock are done to order, and as such are non-refundable or exchangeable. The only time in which such an order would be considered for either exchange or refund would be if the order was incorrectly completed by Onestopsports. Please then, be sure of the sizes you require and make sure the print details given are correct and leave no room for error. Due to the nature of shirt printing, Onestopsports cannot replace or refund any goods as a result of prints becoming worn or loose. We use professional grade materials. In order to prolong the life of your prints to match that of the garment. Please adhere to the guidelines below. · Gently hand wash the items in warm water · Never iron the product · Never tumble dry the product · Never dry clean Incorrectly sized orders Onestopsports rely on customers to order the correct size. If we have supplied the correct size, we will then accept no charges involved in exchanging an item. Please contact Onestopsports on 020 8654 9513, or 020 8668 4774 or email : sales@onestopsports.co.uk for further information. Problems with order If we encounter a problem in relation to your order, we will call or e-mail you to notify you, and will attempt to resolve the issue as soon as possible. Damaged/Incorrect Goods Received Please call our customer services within 5 days of receipt of your order if there are issues with the products you have received. The item must be returned within 28 days of receipt in the condition in which it was received. We will then inspect the item before issuing any exchange of goods or return of payment. All original labels and packaging must be intact and present. If a fault is found, an exchange will be issued and a postage charge refunded. Faulty Goods Every effort is made to ensure the goods bought from Onestopsports are of excellent manufacturing quality. Should there be any issues regarding the quality of a product, or the product has become faulty, Onestopsports reserves the right to return the goods to their manufacturer for inspection before any action will be taken. This can take up to 2 weeks. Onestopsports is an internet domain name for: Addiscombe Sports: Purley Sports: 9 |
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